I
got many responses on the new KICK that my readers have started to give to their
supervisor, organization, spouse and to themselves. Many of them also watched the movie KICK
after my last blog and started seeing Salman Khan in a new light (beyond item
number). If you have not watched the
movie yet please do so and notice the last dialogue of the movie where he says
“Mein Dil mein aata hoon, Samajh mein nahin” which means you can understand me
with your heart and not with your intellect.
If I draw a parallel to this “Dil” is the emotional bond that we have
with people around us and “Samajh” is the systems, policies, processes.
You
must have seen managers with whom people not only like working but they enjoy
and then there are managers with whom people just work because their job / role
demands. In the first case there is a
combination of “Dil (Heart)” and “Samajh (Processes)” whereas in the second
case it is only “Samajh (Processes)”.
While it is absolutely critical to respect “Samajh (Processes)” but most
people get embroiled into that so much that they loose the “Dil (Heart)”
connection. This happens on the personal
front also. I have seen some of my
childhood friends when they were getting married they use to be on the phone
with their fiancĂ©e for hours together “Dil (Heart)” connection) and now after a
decade into their marriage they only call them once they reach their
destination while travelling or if they are getting late when stuck in traffic
as per “Samajh (Process)”. The “Dil (Heart)”
connection got lost somewhere in the process of upbringing of kids, taking care
of ageing parents, worrying about the EMI and so on.
On
the professional front reflect on why the customer with whom you have been
working for last five is not giving you more business or demanding a steep
discount on renewal of contract even when all the SLAs have met. The reason is that somewhere we lost the “Dil
(Heart)” connection with him. The
monthly or quarterly reviews are done only with “Samajh (Processes)” and not with
“Dil (Heart)”. One of my friend recently shared a very nice “Dil (Heart)” story
with his customer where he said that his customer came from a country where
most of the year it is gloomy and they don’t get enough sunlight. It was the month of March in Delhi and it was
a bright sunny day. So on the day of
review as per “Samajh (Process)” the meeting was scheduled in one of the conference
rooms but his “Dil (Heart)” said we should do the review in sunlight as that is
what the customer misses in his own country. They setup the tables in the open
area where the customer enjoyed the sun (his “Dil”) while doing the review as
per process.
If you speak to any of
the music composers they say that they immerse into the character for whom they
are going to compose the song with their “Dil (Heart)” so much that there is a
time when the music just emerges and then it is just a matter of composing
“Samajh (Process)”. I think if we can do
this “Dil (Heart)” connection with our customers where we deeply think about
their problems and challenges, many deep insightful solutions will emerge. If we do this connection with our spouse and
children a united family will emerge. If
we do this with our supervisor a partnership of supporting each other with
their strengths will emerge and finally if we do this with our organization and
the country a new world will emerge.
This blog is a reminder
to bring that “Dil (Heart)” back in everything we do both on personal and
professional front. Call your spouse
even when you have not reached your destination or even when there is no
traffic jam and halt yourself together with the times you had halted once. Hope I was able to make a “Dil (Heart)”
connection with you and this blog inspires you to make those connections with
your customer, supervisor, spouse and the organization. Share with me the “Dil-Heart” connections that
you make till I meet you again with my next blog.